ph pub Privacy Policy

This Privacy Policy ("Policy") describes how ph pub ("we," "us," or "our") collects, uses, stores, shares, and protects personal information provided by or generated about players and visitors ("you" or "User") who access the ph pub online gaming platform at phpub.vu and any associated services, features, or communications.

ph pub is committed to protecting the privacy and security of all personal data it handles, including information collected from Filipino players making use of our casino, slots, bingo, sports betting, and payment services. This Policy is designed to be transparent about our data practices and to help you understand your rights.

By registering a ph pub account, accessing the platform, or otherwise providing personal information to ph pub, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the ph pub platform.

This Policy should be read alongside our Terms & Conditions, which govern your use of the ph pub platform as a whole.

ph pub collects the following categories of personal data, depending on how you interact with our platform:

ph pub does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance purposes. Where the collection of sensitive information — such as a government-issued ID — is required as part of our mandatory KYC process, this is limited to the minimum necessary and handled with heightened security measures.

ph pub collects personal data through the following means:

• Direct Provision: Information you provide directly when creating an account, completing KYC, making a deposit or withdrawal, contacting support, or participating in a promotion. This includes your mobile number, name, and any identification documents you submit.
• Automated Technical Collection: Data collected automatically when you access the ph pub platform, including your IP address, device identifiers, browser type, session duration, and pages visited. This data is collected through server logs and similar technical mechanisms.
• Payment Providers: When you transact via GCash, Maya, BPI, BDO, Metrobank, or other approved payment channels, we receive confirmation data from those providers — such as a transaction reference number and the name associated with the payment account — necessary to verify and complete your transaction. We do not receive your full financial account credentials from these providers.
• Third-Party Verification Services: ph pub may use third-party identity verification or KYC service providers to verify the authenticity of identity documents you submit. These providers process your data on behalf of ph pub under data processing agreements and are not permitted to use your data for any independent purpose.
• Cookies and Tracking Technologies: ph pub uses cookies and similar tracking technologies on the platform. See Section 9 for full details.

ph pub uses personal data collected from players and visitors for the following purposes:

• Account Management: Creating, maintaining, and securing your ph pub account, including processing your registration, verifying your identity, and managing account settings.
• Platform Operations: Providing access to games, processing bets, crediting winnings, and delivering the features of the ph pub gaming platform.
• Payment Processing: Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other approved payment methods. Verifying that payment accounts belong to the registered account holder.
• KYC and Regulatory Compliance: Verifying your age (21+ requirement), identity, and eligibility to use the platform. Meeting our obligations under applicable Philippine gaming regulations and any anti-money laundering requirements.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, money laundering, bonus abuse, and other prohibited conduct. This includes monitoring login locations, device fingerprints, and transaction patterns.
• Customer Support: Responding to your inquiries, resolving disputes, processing complaints, and providing live chat assistance.
• Responsible Gaming: Monitoring gaming behaviour to identify indicators of problem gambling and administering responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have consented to receive such communications and in accordance with Section 11 of this Policy.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve platform performance, game selection, and user experience. Individual player data is not used for this purpose in an identifiable form.
• Legal Obligations: Retaining records as required by applicable law, responding to regulatory inquiries, and cooperating with law enforcement where legally required.

ph pub processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ph pub — including account creation, payment processing, game delivery, and customer support — is carried out on the basis of contractual necessity.
• Consent: Where we rely on your consent — for example, for marketing communications or the use of non-essential cookies — we will obtain that consent explicitly and you may withdraw it at any time without affecting the lawfulness of any processing carried out prior to withdrawal.
• Legal Obligation: Processing that is required for ph pub to comply with applicable Philippine law, including KYC obligations, anti-money laundering requirements, record-keeping obligations, and regulatory reporting.
• Legitimate Interests: Processing that is necessary for ph pub's legitimate business interests — including fraud detection, security monitoring, platform improvement, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.

ph pub does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: GCash (G-Xchange, Inc.), PayMaya Philippines Inc. (Maya), BPI, BDO, Metrobank, and other licensed Philippine payment providers, for the purpose of processing your deposits and withdrawals. Each provider is subject to its own privacy practices and Philippine financial regulations.
• KYC and Identity Verification Providers: Third-party service providers engaged by ph pub to assist with identity document verification and age confirmation, operating as data processors under our instruction.
• Regulatory and Law Enforcement Authorities: Where required by applicable Philippine law, court order, or lawful request from a regulatory body or law enforcement agency, ph pub may disclose personal data to the relevant authority. We will notify you of such disclosure where permitted by law to do so.
• Technology Service Providers: Cloud hosting, cybersecurity, IT infrastructure, and platform maintenance providers engaged by ph pub to support platform operations. These providers process data on ph pub's behalf under data processing agreements and are contractually prohibited from using your data for their own purposes.
• Professional Advisors: Legal counsel, auditors, and compliance advisors where access to personal data is necessary for the provision of professional services to ph pub, subject to applicable confidentiality obligations.

ph pub retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your account, and to comply with applicable legal, regulatory, and operational requirements. Specific retention periods include:

• Active Account Data: Retained for the duration of your registered ph pub account.
• Transaction Records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five (5) years following the relevant transaction, in accordance with applicable anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later, in compliance with applicable regulatory obligations.
• Gaming History: Bet and game round records are retained for a minimum of two (2) years following the relevant gaming session.
• Support Communications: Live chat and email support records are retained for up to two (2) years following the relevant interaction for quality assurance and dispute resolution purposes.
• Closed Accounts: Upon voluntary account closure, identifiable personal data will be deleted or anonymized following the expiry of applicable mandatory retention periods.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

ph pub implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and ph pub's servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by Philippine banks and financial institutions.
• Access Controls: Access to systems containing personal data is restricted to authorized ph pub personnel with a legitimate operational need. Access is controlled through role-based permissions and multi-factor authentication for internal system access.
• Secure Data Storage: Personal data is stored on secured servers with physical and logical access controls, regular security patching, and intrusion detection systems.
• Two-Factor Authentication (2FA): ph pub offers 2FA for all player accounts via SMS OTP, providing an additional layer of protection against unauthorized account access.
• Security Monitoring: ph pub operates continuous monitoring of platform activity for signs of unauthorized access, suspicious login patterns, fraud, or data breach indicators.

While ph pub takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ph pub will notify you and applicable authorities in accordance with applicable law.

ph pub uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you access a website. ph pub uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your login state during an active gaming session. These cookies cannot be disabled without disrupting platform functionality.
• Functional Cookies: Used to remember your preferences — such as language settings and game lobby configurations — across sessions to improve your experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how the platform is used — such as which games are most visited and average session duration — to help ph pub improve platform performance. This data does not identify individual users.
• Security Cookies: Used to detect and prevent fraudulent activity, including recognizing known devices during login and flagging unusual access patterns.

ph pub does not use third-party advertising cookies or allow third-party advertising networks to set cookies on the ph pub platform.

You can manage cookie settings through your browser's privacy controls. Note that disabling strictly necessary cookies will prevent you from accessing account-based features of the ph pub platform, including login and gameplay. Mobile browser cookie management settings vary by browser application and operating system.

As a ph pub player, you have the following rights in relation to your personal data. To exercise any of these rights, contact ph pub support via live chat or at the email address provided in Section 15.

ph pub will respond to verified data rights requests within a reasonable timeframe. We may require identity verification before processing a data rights request to protect against fraudulent or unauthorized requests. In some cases, we may be unable to fulfill a deletion request where retention of the data is required by applicable law or regulatory obligation — in such cases we will inform you of the reason.

ph pub may send you marketing communications — including promotional offers, bonus notifications, and platform updates — via SMS to your registered Philippine mobile number, where you have consented to receive such communications. Your consent to receive marketing messages from ph pub is obtained during the registration process and is voluntary.

You may withdraw your consent to receive marketing communications from ph pub at any time by:

• Updating your communication preferences in your ph pub account settings.
• Contacting ph pub support via live chat and requesting removal from marketing lists.

Withdrawal of marketing consent will not affect the delivery of transactional communications that are necessary for account operation — such as deposit confirmations, withdrawal status updates, security alerts, and OTP messages — which are sent regardless of marketing preference settings.

ph pub does not share your contact details with third-party advertisers for the purpose of those parties sending you marketing communications.

The ph pub platform is strictly intended for individuals who are 21 years of age or older. ph pub does not knowingly collect personal data from persons under the age of 21. Providing false information about your age to circumvent this restriction is a breach of our Terms & Conditions and may constitute fraud under applicable law.

If ph pub becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted and the associated account will be closed immediately. Any balance held in such an account may be forfeited in accordance with our Terms and applicable regulatory requirements.

The ph pub platform may contain links to third-party websites or services — for example, links to responsible gaming support organizations referenced on our Responsible Gaming page. These third-party sites operate independently of ph pub and have their own privacy policies, for which ph pub takes no responsibility.

ph pub's Privacy Policy applies only to personal data processed by ph pub in connection with the ph pub platform and services. Once you navigate away from the ph pub platform to a third-party site, that site's own privacy policy governs the collection and use of your information. We encourage you to review the privacy policy of any third-party site you visit.

ph pub reserves the right to update or amend this Privacy Policy at any time. We will publish the revised Policy on this page with an updated effective date. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will endeavour to notify registered players via SMS to their registered Philippine mobile number or through a platform announcement prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how ph pub handles your personal data. Your continued use of the ph pub platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by ph pub — including data access, correction, deletion, or marketing opt-out requests — please contact our support team through the following channels:

ph pub will verify your identity before processing any personal data access, correction, or deletion request to protect your account security. We aim to respond to all verified data rights requests within 30 days. Where a request is particularly complex or involves a large volume of data, we may extend this period by a further 30 days — in which case we will inform you of the extension and the reason for it.

If you are not satisfied with ph pub's response to a privacy complaint or data rights request, you may have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the regulatory body responsible for the enforcement of the Data Privacy Act of 2012.